Avaya INDeX 11.0 - Manual (Page 9)

Notes on Making Calls Making Calls – Page 9
Making Calls
Notes on Making Calls
Your phone allows very simple and quick dialling to make calls. To simplify dialling
further, the INDEX system can store several hundred speed dials for use by any
extension. It can also store personal speed dials for your own frequently needed
numbers.
• Call Barring
On external calls, the INDeX system may bar you from dialling particular
numbers or types of numbers (e.g. national, international). Typically, call barring
increases when the system puts the phone's area into night service. Call barring
can also change according to time, date and day of the week. As the call barring
settings vary for each site, this guide cannot fully detail their effect.
Making External Calls
The method below uses normal dialling to make external calls. The system may
apply call barring to some or all external numbers. You can also lock your phone by
wrong passcode entry (see page 20).
To dial an external call:
1. Lift the handset and dial 9 (Your System Manager will inform you if you need to
dial a different number).
2. If you hear a repeated single pip, the system requires a PIN code or account
code before allowing an external call (see page 11).
3. Dial the telephone number.
4. During the call you can hold or transfer it (see page 16).
5. To end the call, replace the handset.
To redial last external number used:
1. Lift the handset and dial # to repeat the last external number used (including
speed dials).
Making Internal Calls
To dial an internal call:
1. Lift the handset and dial the extension or group number.
2. If you hear continuous tone, to leave your number as a message, dial 1 (see
page 13 for full details).
3. If you hear just ringing, either leave a message as above or to set a callback,
dial 2 (see page 14 for full details).
4. If you hear busy tone, either leave a message or set a callback as above.
Otherwise, to camp on and wait, dial 3 (see page 14 for full details).If your
system has an integrated Voice Manager attached, you can record a voice
message instead. The Voice Manager may also instruct you to dial another
number to be automatically transferred to the Operator or another extension.
5. To end the call, replace the handset.
INDeX 11.0 20AT Telephone User's Guide Making Calls – Page 9
38DHB0002UKHB Issue 1 (10/05/2004) Notes on Making Calls