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Answering calls, Answering normal calls, Answer a message – Avaya INDeX 11.0 User Manual

Page 15: Answering other extensions - call pickup

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Answering Normal Calls

Answering Calls – Page 15

Answering Calls

Answering Normal Calls

The phone gives a repeated double ring for external calls, a repeated single ring for

internal calls.
To answer the call:
1. Lift the handset.
2. To end the call, replace the handset.

Answer a Message

The system can store a callers number for you to make a return call (see page 13).
Your 20AT has a message lamp which the system will light when a caller leaves

such a message.
If your system has a Voice Manager attached, this can also leave its number as a

message when you have new voice mail waiting in your mailbox.
To answer a message waiting lamp:

1. Lift the handset and dial 1. The system rings the extension that left the

message. For Voice Mailbox messages see page 23.

To cancel a message waiting lamp:

1. Lift the handset and dial 2. Replace the handset.

Answering Other Extensions - Call Pickup

You can pickup an incoming external call to any other extension. In addition your
phone can store a pickup group number (see below). You can then pick up incoming

external calls ringing any phone in that group.

To pick up any ringing phone:
1. Lift the handset and dial the extension number followed by 9.
2. Continue the call as normal.

To pick up any ringing phone in a group:
1. Lift the handset and press RECALL# to pickup the longest ringing call.
2. Continue the call as normal.

To set the phone's pickup group:
1. Lift the handset and immediately dial 0.
2. Broken dial tone: Dial 42 (pickup group).
3. Loud

pip: Dial the your passcode (see page 20).You will hear either:-

Continuous tone:

Passcode wrong. Replace the handset.

Three soft-tones:

Pickup group set. Dial to cancel it.

Single soft tone:

No pickup group set.

Dial a group number and then dial #.

Continuous tone:

Invalid number, replace the handset.

Broken dial tone:

Number okay, replace the handset.

INDeX 11.0 20AT Telephone User's Guide

Answering Calls – Page 15

38DHB0002UKHB Issue 1 (10/05/2004) Answering

Normal

Calls