Avaya IP Office - Manual (Page 3)

Voicemail Pro Installation Page 3
EN-S Issue 01b (20 June 2011) IP Office
Contents
Contents
Voicemail Pro 1.
..................................................................... 9 1.1 Supported Languages
..................................................................... 10 1.2 Licenses
..................................................................... 11 1.3 Number of Simultaneous Users
Windows Server Installation 2.
..................................................................... 14 2.1 General Installation Requirements
............................................................................ 15 2.1.1 PC Specification
............................................................................ 18 2.1.2 Virtual Server Support
............................................................................ 18 2.1.3 Single Server Support
............................................................................ 19 2.1.4 Network Requirements
............................................................................ 20 2.1.5 Disk Space Requirements
............................................................................ 20 2.1.6 Web Server Operation
............................................................................ 20 2.1.7 ContactStore Operation
..................................................................... 21 2.2 Server/Client Installation
............................................................................ 24 2.2.1 Modifying the Installed Components
............................................................................ 25 2.2.2 Web Campaigns Installation
............................................................................ 26 2.2.3 The Voicemail Pro Services
..................................................................... 28 2.3 Upgrading
............................................................................ 28 2.3.1 Upgrade from below version 3.2
............................................................................ 29 2.3.2 Upgrade from Version 3.2+
............................................................................ 30 2.3.3 Upgrade to Voicemail Pro
..................................................................... 31 2.4 UMS Web Services
............................................................................ 32 2.4.1 IMAP Installation
............................................................................ 35 2.4.2 Web Voicemail Installation
............................................................................ 41 2.4.3 Exchange 2007 Installation
..................................................................... 46 2.5 Voicemail Email
............................................................................ 47 2.5.1 SMTP Setup
............................................................................ 50 2.5.2 MAPI Setup
............................................................................ 60 2.5.3 Voicemail Email Operation
..................................................................... 63 2.6 Text to Speech (TTS) Installation
............................................................................ 64 2.6.1 Installing Generic Text to Speech
............................................................................ 64 2.6.2 Installing Avaya Text to Speech
............................................................................ 64 2.6.3 Setting Up Text To Speech to Read Email
..................................................................... 66 2.7 Troubleshooting
............................................................................ 66 2.7.1 Checking the Voicemail Pro Service
............................................................................ 68 2.7.2 Voicemail Pro User Log
............................................................................ 69 2.7.3 Tracing in Debug
............................................................................ 70 2.7.4 The Voicemail Console
Linux Server Installation 3.
Using the Voicemail Pro Client 4.
..................................................................... 75 4.1 Logging in to the Server
..................................................................... 77 4.2 Confirm Call Flow Download Window
..................................................................... 77 4.3 Continue Offline Message Window
..................................................................... 78 4.4 Saving Changes and Making them Live
..................................................................... 78 4.5 Logging Out
..................................................................... 78 4.6 Closing Down
IP Office Configuration 5.
..................................................................... 81 5.1 User and Group Mailboxes
..................................................................... 82 5.2 System Settings
..................................................................... 84 5.3 User Voicemail Settings
..................................................................... 86 5.4 User Source Numbers
..................................................................... 87 5.5 Hunt Group Settings
..................................................................... 89 5.6 Voicemail Channel Reservations
System Preferences 6.
..................................................................... 93 6.1 General
..................................................................... 95 6.2 Directories
..................................................................... 96 6.3 Email
............................................................................ 96 6.3.1 MAPI
............................................................................ 96 6.3.2 SMTP Sender
............................................................................ 100 6.3.3 SMTP Receiver
..................................................................... 102 6.4 Housekeeping
..................................................................... 104 6.5 SNMP Alarm
..................................................................... 105 6.6 Outcalling
..................................................................... 107 6.7 VPNM
Centralized Voicemail Pro 7.
..................................................................... 113 7.1 Centralized Voicemail
..................................................................... 114 7.2 Fallback IP Office Control
..................................................................... 115 7.3 Backup Voicemail Server Operation
..................................................................... 117 7.4 Distributed Voicemail Servers
..................................................................... 119 7.5 Combined Options
..................................................................... 121 7.6 Installation Notes
SMTP Logging 8.
...............................................................................131 Index