Ap pe nd ix – Brother PT-9500PC User Manual
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The baud rate cannot be set
using the Change Baud Rate
Wizard or the Brother
PT-9500PC utilities.
Error 99: the personal computer
cannot detect the PT-9500PC.
Make sure that the PT-9500PC is turned
on.
Make sure that the interface cable is
connected correctly.
Make sure that the COM port where the
PT-9500PC is connected is the same
COM port selected in the Change Baud
Rate Wizard. (Many personal computers
have more than one COM port and
COM2 may have been selected in error
in the Change Baud Rate Wizard.)
Make sure that the USB interface cable
is not connected to the PT-9500PC
during a serial connection.
Error 1 or Error 5: the serial port
of the personal computer cannot
be used.
When another serial connection device
is using the same COM port for
Windows
®
NT 4.0/2000 Pro/XP, labels
cannot be printed. Change the COM
port for the serial connection device or
connect the PT-9500PC to a COM port
that is not being used.
Depending on the personal computer,
the COM port may be turned off as a
default at the factory. Refer to the
instruction manual for the personal
computer or contact the personal
computer manufacturer to turn on the
COM port.
(For Windows
®
95/98)
Double-click the System icon in Control
Panel.
Click the Device Manager tab, and then
click the plus sign next to Ports (COM &
LPT)
• Make sure that COM1 and COM2 are
listed.
• Make sure that there are no error
symbols displayed.
The personal computer does not
support the initial baud rate
setting, 115,200 bps, of the
PT-9500PC.
Some old personal computers may not
support the initial baud rate setting,
115,200 bps, of the PT-9500PC.
Refer to “Changing the baud rate” (
P.109). After changing the baud rate,
refer to “Setting the personal computer
→ P.45) and
change the baud rate to 57,600 bps or
9,600 bps.
After the labels are cut,
they are not ejected from
the PT-9500PC
correctly.
The cutter blade is dirty.
Refer to “Cleaning the cutter” (
and clean the cutter.
Problem
Cause
Solution