Machine specifications, Problem-solving – Brother PT-2420PC User Manual

Page 29

Problem

The P-touch does
not print. A
printing error is
indicated.

While printing,
striped tape ap-
pears.

The status indica-
tor does not light
up or flash.

A blank horizontal
line appears through
the printed label.

A data transmis-
sion error appears
on the computer.

Cause

• The interface cable is not

correctly connected.

• The tape cassette is not in-

serted correctly.

• The tape compartment

cover is open.

There is no more tape in the
tape cassette.

The AC adapter in not cor-
rectly connected.

The print head and roller are
dirty.

The wrong port is selected.

Solution

Check that the interface cable is correctly
connected, the tape cassette is correctly in-
stalled, and that the tape compartment cover
is closed.

Insert a new tape cassette, and then either
press the Power/Feed key or turn the P-touch
off, then on again.

Check that the AC adapter is correctly connected. If
the power button still does not light up or flash, con-
tact your service representative.

Clean the print head and roller according to
the procedure in

Cleaning the print head and

roller on page 23.

Windows

Under “Print to the following port” in the
printer Properties dialogue box, select
“PTUSB:” for the USB connection.*
Mac
Select in the Chooser the PT-2420PC where the
P-touch is connected.

Problem-solving

If you think the P-touch is not printing correctly, but you cannot determine the problem with the status
indicator, refer to the following list of possible problems, and then perform the necessary operations.

* If two or more of the same P-touch models are connected through their USB ports, select “PTUSB

(PT-2420PC-XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”. The se-
rial number is written above the barcode on the silver label attached to the bottom of the P-touch.

Machine specifications

Power supply:

AC 230 V, 50 Hz (AC adapter model J)

Label tape:

5 widths available:

6 mm, 9 mm, 12 mm, 18 mm, 24 mm

Print head:

128 dots
180 dpi

Maximum printing length: 279 mm
Port:

USB

Dimensions:

Ч 123 Ч 145 mm

Weight:

400 g