Sterlco Micro Series Water Temperature Control Unit - Manual (Page 10)

Page 10 MICRO Series Water Temperature Control Units
Chapter 2: Shipping Information
2-1 Unpacking and Inspection
You should inspect your MICRO Series temperature control unit for possible
shipping damage. If the container and packing materials are in reusable
condition, save them for reshipment if necessary.
Thoroughly check the equipment for any damage that might have occurred in
transit, such as broken or loose wiring and components, loose hardware and
mounting screws, etc. In case of breakage, damage, shortage, or incorrect
shipment, refer to the following sections.
2-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of
shipment.
; Notify the transportation company’s local agent if you discover damage.
; Hold the damaged goods and packing material for the examining agent’s
inspection. Do not return any goods to the manufacturer before the
transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the claim by
referring to the agent’s report. A certified copy of our invoice is available
upon request. The original Bill of Lading is attached to our original invoice.
If the shipment was prepaid, contact the manufacturer at (630) 595-1060 for
a receipted transportation bill.
; Advise the manufacturer regarding your request for assistance and to
obtain an RGA (return goods authorization) number.
2-3 If the Shipment is Not Complete
Check the packing list. The apparent shortage may be intentional. Back-ordered
items are noted on the packing list. You should have:
; MICRO Series water temperature control unit
; Bill of lading
; Packing list
; Operating and Installation packet
; Electrical schematic and panel layout drawings
; Component instruction manuals