Milestone Mobile 2014 (Server) - Manual (Page 21)

Milestone Mobile 2014 (Server)
www.milestonesys.com 21 Frequently asked questions
(FAQs)
can add as many Milestone Mobile servers as needed, as long as you have the relevant log-in
credentials.
13. Why is the image quality poor when I connect to my XProtect video management
system at home through Wi-Fi at my office?
Check your home internet bandwidth. Many private internet connections have different
download and upload bandwidths often described as, for example, 20 Mbit/2 Mbit. This is
because home users rarely need to upload large amounts of data to the internet, but consume
a lot of data instead. The XProtect video management system needs to send video to the
Milestone Mobile client and is limited by your connection’s upload speed. If low image quality is
consistent on multiple locations where the download speed of the Milestone Mobile client’s
network is good, the problem might be solved by upgrading the upload speed of your home
internet connection.
14. Where are my screenshots saved?
Android: Snapshots are saved to your device's SD card at: /mnt/sdcard/XProtect.
iOS: Snapshots are saved to your device and can be accessed from Photos on your device.
You cannot change the default settings on neither Android nor iOS.
15. How do I avoid the security warning when I run XProtect Web Client through an HTTPS
connection?
The warning appears because the server address information in the certificate is incorrect. The
connection will still be encrypted.
The self-signed certificate in the Milestone Mobile server needs to be replaced with your own
certificate matching the server address used to connect to the Milestone Mobile server. These
certificates are obtained through official certificate signing authorities such as Verisign. Consult
the chosen signing authority for more details.
Milestone Mobile server does not use Microsoft IIS, even in XProtect Corporate installations.
This means that instructions provided for generating certificate signing request (CSR) files by
the signing authority using the IIS is not applicable for theMilestone Mobile server. You must
manually create CSR-file using command line certificate tools or other similar third-party
application. Please note that this process should be performed by system administrators and
advanced users only.