Milestone Mobile 2014 (Server) - Manual (Page 20)

Milestone Mobile 2014 (Server)
www.milestonesys.com 20 Frequently asked questions
(FAQs)
can use the All cameras view to see all the cameras in your system. You can always add
more views to the XProtect Smart Client at a later time.
6. How do I add a new Milestone Mobile user?
A Milestone Mobile user is just like any other XProtect user. You add a new Milestone Mobile
user the same way you normally add a new user in your Management Client/Management
Application: right-click on Users in the Navigation Pane and select Add new basic user or
Add new Windows user. If you select new basic user, you must change the server login
method to Automatic or Basic Only depending on your system. You change your server login
method from the Login method drop-down menu on the General tab of the Mobile Server
entry under Servers > Mobile Servers in the Management Application/Client.
7. Can I control my pant-tilt-zoom (PTZ) cameras and use presets from Milestone Mobile
client?
Yes, in the Milestone Mobile client, you can control your connected PTZ cameras and use
presets in live mode.
8. How can I navigate my recordings?
Android: You can navigate through your recordings in playback mode. Select the camera you
wish to view in playback mode and choose Menu > Playback. Once you are in playback mode
you can search through your recordings using the control buttons. You also have the option to
go to a specific time by choosing Menu > Go to time. Once you have chosen Go To time,
select the date and time you want to view.
iOS: You can navigate through your recordings in playback mode. Select the camera you wish
to view in playback mode and tap Playback. Once you are in playback mode, you can search
through your recordings using the control buttons. You also have the option to go to a specific
time by choosing Menu > Go to time. Once you have chosen Go to time, select the date and
time you want to view and click Confirm.
9. Can I view live and recorded video at the same time?
Yes, in playback mode, you get a small picture-in-picture (PiP) view live from the same
camera.
10. Can I use the Milestone Mobile client without a 3G data plan?
Yes, you can use Milestone Mobile through Wi-Fi. Either locally on the same network as your
XProtect video management system or at a different location, such as a public network in a
café or a home network. Note that bandwidth on public networks vary and may affect the
image quality of the video streams.
11. Can I use the Milestone Mobile client with a 4G/LTE data plan?
Yes, you can use any data connection on your mobile device that allows you to access the
internet to connect to your XProtect video management system.
12. Can I add multiple servers to the Milestone Mobile client?
When you open the Milestone Mobile client for the first time, you must add one or more mobile
servers in order to retrieve video from your cameras. These Milestone Mobile servers are listed
alphabetically. If you want to retrieve video from additional servers, repeat this process. You