Delmhorst Instrument Navigator User Manual

Page 26

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2007, Delmhorst Instrument Co.

Page 26 of 28

SERVICE FOR YOUR METER

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Before sending in your meter we recommend you give one of our trained technicians a
call. Many times troubleshooting can be taken care of over the phone. Call us at 877-
DELMHORST.

Pack your meter securely. Enclose a purchase order or letter with a brief description of the
problem.

There is no need to call us for a return authorization number if you are within the U.S.
Customers outside the U.S. must contact us for more specific instructions prior to returning a
meter.

Include your name, address, daytime phone and fax numbers or e-mail address. If you
believe the meter is under warranty, please provide the original sales slip or invoice.

Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides prompt
service. Do not use standard parcel post.

Insure your instrument for its full value and ship prepaid. We are not responsible for damage
in transit.

We do not accept COD shipments or cover any incoming freight or duty charges on returned
merchandise

Turnaround time on repairs is approximately two weeks.

We will call you with an estimate if you specifically request one, or if we determine that the
meter may be too costly to repair.

Non-warranty repairs will be returned via UPS/COD unless you have already
established other payment terms. There is no COD service outside the U.S. To pay by
credit card, contact us with the information. We accept Visa/MasterCard, American Express.

Warranty repairs will be returned at no charge if shipped within the U.S. via UPS Ground Service.
Freight charges for expedited services (i.e., Federal Express, UPS/2 Day, UPS/1 Day, etc.) are
the customer’s responsibility and will be charged as per the above terms.