Troubleshooting guide – Anthro Elevate II Single Surface Assembly Instructions User Manual
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Warranty:
Elevate II has a Lifetime Warranty on the table, 2 years on the legs and electrical system. Cords and plugs are not warranted.
Notices:
Technology Furniture and Elevate II are trademarks of Anthro Corporation.
Anthro reserves the right to modify the design and specifications without prior notice.
TROUBLESHOOTING GUIDE
Is the table giving you trouble? Try these steps first. Still need help? Contact Anthro at 800.325.3841.
Table won't go up, but it will go down.
Inspect the leg cables, control box cable, and power cable to be sure they are connected properly and not damaged. Need
replacements? Contact Anthro at 800.325.3841.
Lower the table to its lowest position, release the button, the press the DOWN button again for 5 seconds to home the
legs. The table will bump a few times, then rest.
Table won't move at all: no up, no down.
Has the table exceeded its duty cycle, moving more than 6 minutes per hour or 2 minutes continuously? If so, rest the
table for 20 minutes and try again.
Inspect the leg cables, control box cable, and power cable to be sure they are connected properly and not damaged.
Contact Anthro for replacements.
Test the cables:
• Unplug the Leg Cable that is plugged into Port 1 of the control box.
• Push the DOWN button for 3 seconds and then the UP button for 3 seconds.
• Unplug the Power Cord from the Control Box.
• Plug the Leg Cable back into Port 1.
• Plug the Power Cord back into the Control Box.
• Push the DOWN button and hold until the table reaches its lowest position and stops, then release.
• Push the DOWN button again and hold for 5 seconds.
• Push the UP button to verify the that the table goes up.
Desk will only go up a few inches...then stop...then up another few inches...then stop again.
Verify that the load on the table does not exceed its 150 lbs lift capacity.
Cleaning instructions?
Clean the table with a mild detergent and a soft cloth.
*300-5577-00*
300-5577-00