Avocent LongView IP - Manual (Page 46)

36 LongView IP KVM Extender Installer/User Guide
No mouse or keyboard operation from peripherals attached to receiver
• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on
the receiver. Match the connector color-codes (green for mouse and purple for keyboard).
• Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect connectors on the remote workstation.
• If the remote workstation can provide only one USB port for the transmitter:
• Use an external power supply for the transmitter.
• Ensure that the transmitter USB cable labeled “2” is attached to the available USB port of
the remote workstation.
• Ensure that the correct keyboard layout is configured on the remote workstation for the key-
board you are using.
• Retest the mouse and keyboard by connecting them directly to the remote workstation and
rebooting. If one does not function correctly, replace it.
No audio from speakers attached to receiver
• Ensure that the audio cable is securely plugged into the line-out port of the remote workstation
(should be color-coded green).
• Ensure that the speaker cable is securely plugged into the line-out port of the receiver.
• Verify that the audio sample rate has not been set to “off” for either the transmitter or the
receiver. See Audio Performance Settings on page 26.
• Ensure that the same audio sample rate has been set for both the transmitter and the receiver.
See Audio Performance Settings on page 26.
• Verify that the speakers are turned on.
• Retest the speakers by connecting them directly to the remote workstation. If they do not func-
tion correctly, replace them.
Poor sound quality from speakers attached to receiver
• Ensure that the same audio sample rate has been set for both the transmitter and the receiver.
See Audio Performance Settings on page 26.
Poor video quality on monitor attached to receiver
• Reset video by pressing < F11 >.
• Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the receiver.
• Check the video quality using a different monitor.
Connection to remote workstation is lost
• Verify that the network cable is connected to the RJ-45 connector at the rear of the receiver.