PROLiNK PPL1201 User Manual - Manual (Page 28)

PROLiNK PPL1201 User Manual www.prolink2u.com
Version 1.00 Page 23 of 25 PPL1201
Appendix A : Troubleshooting
The Troubleshooting Guide provides answers to common problems regarding the PROLiNK® PPL1201 Powerline AV
Ethernet Adapter.
Q1.
The Power LED does not light up.
Ans. Check the following:
a. Make sure that the PROLiNK® PPL1201 Powerline AV Ethernet Adapter is properly plugged into a
power outlet.
b. Make sure the power outlet is active (working) by plugging another electric device into it.
c. Re-plug the PROLiNK® PPL1201 Powerline AV Ethernet Adapter to the power outlet again. If the Power
LED still failed to light up, contact your local dealer for technical support.
Q2.
The Ethernet LED does not light up.
Ans. Check the following:
a. Make sure that the Ethernet cable (RJ-45) is properly connected to the PROLiNK® PPL1201 Powerline
AV Ethernet Adapter’s Ethernet port.
b. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the computer LAN
card or to you Cable/xDSL Ethernet port.
c. Make sure your computer LAN card is properly installed and configured.
d. Make sure your Cable/xDSL broadband access is working and configured correctly.
e. Contact your local dealer for technical support if the Ethernet LED still failed to lights up after the above
procedures.
Q3.
Powerline LED does not light up.
Ans. Check the following:
a. Double click to enable the Management Utility and click the “Scan” tab under the Main configuration
homepage. The Management Utility will automatically detect all other PROLiNK® PPL1201 Powerline
AV Ethernet Adapter on your power line network.
b. Try to plug a second PROLiNK® PPL1201 Powerline AV Ethernet Adapter into a near by power outlet
and check whether the Powerline LED lights up or not.
c. Contact your local dealer for technical support if the Powerline LED still failed to lights up after the
above procedures.
Q4.
My Powerline device is unable to detect my other Powerline device.
Ans. This may due to the accidental change of the device password.
Access the Management Utility and select Privacy Tab. Enter the password ”HomePlugAV” in the blank
provided. Then press the “Set to Local Device Only” button. Repeat the same procedure to the other
Powerline device.