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0 service, Information – Nova-Tech GC Indicator User Manual

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© Adam Equipment Company 2010

14.0 SERVICE

INFORMATION

This manual covers the details of operation. If you have a problem with the scale

that is not directly addressed by this manual then contact your supplier for

assistance. In order to provide further assistance, the supplier will need the

following

information

which

should

be

kept

ready:

A. Details of your company

-Name of your company:

-Contact person’s name:

-Contact telephone, e-mail,

fax or any other methods:

B. Details of the unit purchased

(This part of information should always be available for any future correspondence.

We suggest you to fill in this form as soon as the unit is received and keep a print-out in

your record for ready reference.)

Model name of the scale:

GC _____

Serial number of the unit:

Software revision number

(Displayed when power is first turned on):

Date of Purchase:

Name of the supplier and place:

C. Brief description of the problem

Include any recent history of the unit. For example:

-Has it been working since it’s delivered

-Has it been in contact with water

-Damaged from a fire

-Electrical Storms in the area

-Dropped on the floor, etc.