Micromod Micro-DCI: 53SU6000 COMMUNICATIONS SERVICES - Manual (Page 37)

53SU6000 INSTALLATION AND SETUP GUIDE
Introduction 29
5.0 TROUBLESHOOTING
5.1 General Recommendations
The 53SU6000 is primarily a software product which is installed in the user’s Personal Computer. This
means the environment in which the 53SU6000 components are installed can be very site-specific.
Table 5-1 provides general information and cross references to aid in problem resolution for problems aris-
ing during installation and setup of 53SU6000 components. If the source of the problem is external to
53SU6000 hardware and software (e.g., in Windows, in a third-party Ethernet interface board or driver,
etc.), consult the appropriate documentation.
5.2 Diagnostic Messages
Diagnostic output on the 53SU6000 falls into several categories:
• Messages generated by the Windows operating system
• Messages generated by the 53SU6000 software
5.2.1 Windows Messages
Messages generated by the Windows operating system can be viewed using the EVENT VIEWER from
the ADMINISTRATIVE TOOLS program group. See the documentation which accompanied your Windows
software for further details on use of this item.
5.3 Technical Support
Technical support for the 53SU6000 product is available from the factory. Contact your local factory sales
office for information on obtaining technical support.
Table 5-1. 53SU6000 Installation and Setup Problems and Recommendations
SYMPTOM RECOMMENDATION
No power, LEDs not lit. Make sure power cable is properly connected.
Make sure that the power switches on the personal computer
unit and the monitor are in the ON position.
53SU6000 software not
running. Make sure the Hardware Key is properly installed on the
parallel port. The hardware key is used to license the
53SU6000 software, and must be installed for the
53SU6000 software to run. See
Section 3.4.2 for information
on installing the Hardware Key.
Make sure the 53SU6000 software has been properly
installed. See
Section 3.5 for information on installing the
53SU6000 software.
Make sure that the Micro-DCI license has been properly
installed. Refer to the License Admin icon in
Section 4.1 .