CognitiveTPG Advantage DLX - Manual (Page 27)

Copyright © 2009 CognitiveTPG - 1.800.732.8950 27
Chapter 7: Troubleshooting
Use the chart below for troubleshooting your Advantage DLX printer prior to
contacting Technical Support. If you are unable to resolve the problem using the
chart below, please contact our Technical Support staff at 1-800-732-8950 ext. 4.
Symptom Possible Cause Recommended Solution
Print Head Unlatched Securely latch printhead
Out of Media/Ribbon Replace media/ribbon
Red Ready Light
Printer Paused
Press Feed Button to continue
printing
Red Power Light Incorrect Power Supply
Verify use of correct power
supply
Printer Darkness Setting
Increase printer Darkness using
CognitiveTPG Administrator
Driver Darkness Setting
Increase the Darkness value
within the printer driver
Printing Too Light
Printhead Dirty Clean printhead
Printing Blank Labels Missing Ribbon
Use print ribbon when printing
to thermal transfer media
Continuously Feeding
Labels
Printer out of Calibration
Calibrate printer using
CognitiveTPG Administrator
Feed Button Not Working
Printer is running a stored
program
With print head unlatched, turn
printer off and back on then re-
latch printhead
Print Not Positioned
Properly Top of Form requires
adjustment Adjust Top of Form using
CognitiveTPG Administrator
Media Drifting During
Printing Media Guide improperly
adjusted Verify Media Guide is
positioned properly
Label Design Decrease height of label
Skipping Labels During
Printing
Printer out of Calibration
Recalibrate printer using
CognitiveTPG Administrator
Chapter
7