Troubleshooting – Hach-Lange DR 3900 Basic User Manual User Manual
Page 118

English 118
Troubleshooting
Error displayed
Definition
Resolution
Attention!
Please insert the light 
shield.
Readings with barcode 
cuvettes generally 
require the light shield.
Insert the light shield.
Press OK.
Barcode label not read
Barcode faulty
Reinsert the cell.
If the barcode is not 
recognised, contact the 
manufacturer or his 
representative.
 An error occurred 
when uploading the 
instrument data.
Start the procedure again 
or contact the 
manufacturer or his 
representative.
An error occurred when 
reading from the USB 
memory stick.
Start the procedure again 
or contact the 
manufacturer or his 
representative.
An error occurred when 
writing to the USB 
memory stick.
Start the procedure again 
or contact the 
manufacturer or his 
representative.
Please check on the 
current update file.
Error during update.
Check the USB memory 
stick. 
Please contact 
Customer Services.
Error during update.
Please check network 
configuration.
Please check the 
connection.
Please close the cover.
Close the cover.
Please insert the USB 
memory stick.
Insert a USB memory 
stick into a USB A port on 
the instrument.
Please check the 
connection and contact 
the administrator.
Network setup or FTP 
error
Blank value correction 
not possible!
Blank value correction 
not possible with 
LCW919.
File for instrument 
update missing.
Error during update.
Check the USB memory 
stick. 
File for instrument 
update is faulty.
Error during update.
Save the update file 
again and repeat the 
procedure.
It’s recommended to 
execute a Full System 
Check
Check of the air values 
failed
Switch the instrument of 
and then back on again. 
If the system check is not 
successful, contact the 
manufacturer or his 
representative.
Entry invalid!
Password incorrect
Forgotten your 
password?
Contact the 
manufacturer or his 
representative.
Absorbance > 3.5!
The measured absor-
bance exceeds 3.5
Dilute sample and 
measure again
Fault
Barcode check 
number?
Please update program 
data!
Deviation to the stored 
data
Data updating
Error when calling up 
the local IP address.
Network setup: DHCP cli-
ent has no connection to 
the DHCP server
Enter the IP address 
again.
Error displayed
Definition
Resolution
