Extron Electronics TeamWork Kits Installation - Manual (Page 12)

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TeamWork Kits • Installation Guide (Continued)
“Show Me” Button LEDs Stay Off When Pressed:
Cause 1 — The cable is not plugged into a source device that is producing an active video output signal:
Solution — Verify that the source device is on and producing an active signal.
Cause 2 — Contact or Tally wiring is incorrect:
Solution — See “Show Me” Cables (page 8) to ensure the contact and tally pins are correctly wired.
Cause 3 — The switcher is not powered on:
Solution — Verify that the switcher is powered on.
Cause 4 — Problem with “Show Me” cable:
Solution — Try connecting the video source to a different cable. If the second cable works correctly, there may be a problem
with the “Show Me” cable. Contact an Extron Support representative at
www.extron.com/company/contactus.aspx .
Cause 5 — Problem with Switcher:
Solution — If none of the cables work correctly, there may be a problem with the switcher. Contact an Extron Support
representative at
www.extron.com/company/contactus.aspx .
Cause 6 — The source device does not output +5V:
Solution — This is a problem with the source device. HDMI specifications require pin 18 to carry a +5V output and VGA
specifications require pin 9 to carry a +5V output.
The Display Does Not Automatically Turn On:
Cause 1 — Incorrect wiring:
Solution — Verify that the RS-232 communication cable is connected properly between the IPLink controller and Extron
switcher.
Cause 2 — There is no video signal present at “Show Me” cables:
Solution — Verify that an active signal is present at the input of any of the “Show Me” cables.
Cause 3 — IPLink configuration is missing or corrupted:
Solution — Contact an Extron Support representative at www.extron.com/company/contactus.aspx .
Cause 4 — Display power is out of sync:
Solution — The display is in standby mode. Turn on the display using the remote or the physical power button.
Cause 5 — Display has sleep mode enabled
Solution — Go to the menu for the display and disable the sleep mode feature. Turn on the display using the remote or
physical power button.
The Display Stays On and Never Turns Off:
Cause 1 — Video signal is present at “Show Me” cables:
Solution — Verify that no active signals are present at the inputs of any of the “Show Me” cables. The TeamWork system is
designed to turn off the Display only when no video signals are present.