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Appendix f – email troubleshooting – Xylem 19-001-350R2 PACE Integrated Pump Controller Human Machine Interface (HMI) for the Silent Storm VFD Pumping System – Technician Guide User Manual

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Appendix F – Email Troubleshooting

DETERMINING THE IP ADDRESS OF THE SMTP SERVER

On your Windows PC, Click “Start”, “Run”, type in “CMD” in the dialog and press enter.

You will see a DOS prompt window similar to that below.

Type “ping” followed by the server name of your SMTP service. Your email provider will be able
to supply these server names as a standard part of the information needed to set up your email
for outlook or other email programs.