Crown Audio IQ-PIP-USP2_CN - Manual (Page 62)

IQ-PIP-USP2/CN
Page 62 IQ-PIP-USP2/CN Reference Manual
Crown Audio Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939
(North America,
Puerto Rico, and
Virgin Islands only)
Facsimile: 219-294-8301
(Technical Support)
219-294-8124
(Factory Service)
Internet: www.crownaudio.com
Email: [email protected]
12 Factory Service
To obtain factory service, fill out
the
service information page
found in the back of this manual
and send it along with your proof
of purchase and the defective unit
to the Crown factory.
For warranty service, we will pay
for ground shipping both ways in
the United States. Contact Crown
Factory Service or Technical Sup-
port to obtain prepaid shipping
labels prior to sending the unit.
Or, if you prefer, you may prepay
the cost of shipping, and Crown
will reimburse you. Send copies of
the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned
via UPS ground. Please contact
us if other arrangements are re-
quired.
Factory Service Shipping
Instructions:
1. When sending a Crown product to
the factory for service, be sure to fill
out the service information form
that follows and enclose it inside
your unit’s shipping pack. Do not
send the service information form
separately.
2. To ensure the safe transportation
of your unit to the factory, ship it in
an original factory packing
container. If you don’t have one,
call or write Crown’s Parts
Department. With the exception of
polyurethane or wooden crates,
any other packing material will not
be sufficient to withstand the
stress of shipping.
Do not use
loose, small size packing
materials.
Always use the
original factory pack
to transport the unit.
3. Do not ship the unit in any kind of
cabinet (wood or metal). Ignoring
this warning may result in
extensive damage to the unit and
the cabinet. Accessories are not
needed—do not send the product
documentation, cables and other
hardware.
If you have any questions, please
call or write the Crown Technical
Support Group.