Cobalt Digital COMPASS 9362 HD_SD-SDI Test Signal Generator - Manual (Page 50)

3
Troubleshooting
3-24 9362 PRODUCT MANUAL 9362-OM (V4.1)
9362 Processing Error Troubleshooting
Table 3-4 provides 9362 processing troubleshooting information. If the 9362
card exhibits any of the symptoms listed in Table 3-4, follow the
troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
9362 is not appropriately set for the type of signal being received by the card.
Note: The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9362 card edge status indicators.
Note: Where errors are displayed on both the 9362 card and network remote con-
trols, the respective indicators and displays are individually described in this
section.
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
DashBoard™ shows Video
yellow icon and Input Invalid
message in 9362 Card Info pane. No video input present Make certain intended video source is
connected to appropriate 9362 card video input.
Make certain BNC cable connections between
frame Rear I/O Module for the card and signal
source are OK.
User-captured frame not properly
displayed downstream. Captured frame not compatible
with generator output format
setting Make certain Generator Output Format setting
matches format of captured frame. If necessary,
re-capture frame.
User captured frame displays properly only
when Generator Output Format setting matches
format of captured frame; the capture function
does not cross-convert formats.
DashBoard™ shows Output
Status disabled message in
9362 Timecode function
submenu screen. Timecode ancillary output line
not selected. • Timecode output requires that ancillary data
output line and enable are appropriately
selected.
Refer to Timecode Generator function
submenu tab on page 3-14 for more
information.
Ancillary data (closed captioning,
timecode, Dolby
® metadata,
AFD) not transferred through
9362.
• Control(s) not enabled • Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-7).