Xerox DocuPrint M750 - Manual (Page 38)

4.12
Q u i c k R e f e r e n c e G u i d e
P R I N T E R P R O B L E M S
4
Printer Problems
Symptom
DiagnosDia
Diagnosis and/or Solution
gnosis and ors
Printer prints extra
characters, wrong data, or
prints incorrect characters • The printer cable may be connected improperly. Check the
cable connection.
• There may be a problem with the printer driver software. Exit
Windows and reboot the computer. Turn printer off and on to
purge old data from printer buffer.
• The printer cable may be incorrect. Parallel printer cable type
should be IEEE std 1284 - 1994 compliant.
• Printer cable may be too long. Printer cable should be less than
6 feet long.
• If printer is connected through a switch box or scanner try
connecting directly to PC.
Printer produces
meaningless characters or
symbols • Your parallel cable may not be IEEE 1284-1994 compliant.
• The parallel cable may not be securely connected to the printer
or PC.
• Make sure your application has the M750/M760 Printer
selected as the default.
Bi-directional
communications error
appears in the status
window • Verify that your printer is plugged in to AC power.
• Verify your parallel cable is IEEE1284-1994 compliant.
• Ensure that your PC is set for ECP or Bi-directional mode.
Running ECP with DMA turned on may cause problems with
bi-di error status. Turn DMA off when using ECP. On some
model PC's you can not turn off DMA. Try setting the
Windows device driver to "printer mode". Contact your
computer manufacturer or TEAM XRX 1-800-832-6979 for
assistance.
00-SFXM750.book Page 12 Friday, August 18, 2000 1:30 PM