VTech DS6421-26 Manual - Manual (Page 111)

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Appendix
Troubleshooting
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of
voice towards the microphone of the handset.
Make sure there is no background noise when recording.
The messages on the answering system are very difficult to hear.
Press /VOL on the side of telephone base or VOL/ / on the handset to
increase the speaker volume.
The answering system does not record messages.
Make sure the answering system is on.
When the answering machine memory is full, it does not record new messages
until some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 78).
To determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after three minutes or the recording time set.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 79).
Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
There may be interference on the telephone line you are using. Press the dialing
keys firmly when dialing.
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