VTech DS6421-26 Manual - Manual (Page 107)

102
Appendix
Troubleshooting
There is no dial tone.
Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem is
in your wiring or telephone service. Contact your telephone service provider.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 29) and the telephone
base ringer volume is not set to off (page 41).
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices .
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
The telephone line cord may be defective. Install a new telephone line cord.
Remove and install the battery again and then place the
handset in the telephone
base or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
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