VTech DS6421-26 Manual - Manual (Page 106)

101
Appendix
My telephone does not work at all.
Make sure the battery is installed and charged correctly (page 4). For optimum
daily performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and
the telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, charge it for at least 30 minutes before
use (page 5).
Remove and install the battery again. If that still does not work, it may be necessary
to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Call the telephone service provider.
Low battery shows on screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then recharge
the handset in the telephone base or charger for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the
CHARGE light on the
handset is not on, refer to The CHARGE light is off below.
If the battery is completely depleted, charge it for at least 30 minutes before
use (page 5).
Purchase a new battery.
The CHARGE light is off.
Clean the charging contacts on the handset, telephone base and charger each
month with a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
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Troubleshooting