VTech DS6421-26 Manual - Manual (Page 110)

105
Appendix
Troubleshooting
Out of range OR No power at base shows on the handset.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and reinstall the battery. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices .
and New voicemail appear on the handsets and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in
answering system. If and New voicemail appear on the handsets, your
telephone has received a signal from your telephone service provider that you
have a voicemail message waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for more information on how to
access your voicemail.
I cannot retrieve my voicemail messages.
Your telephone has both a built-in answering system and voicemail indication.
They are independent features and each alerts you to new messages differently
(page 81). If you subscribe to voicemail service from your telephone service
provider, contact your telephone service provider for more information on how to
access your voicemail.
The answering system does not answer after the correct number
of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should be shown on the handset and /ANS ON/OFF light on the
telephone base should be on.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 78).
If the memory is full or if the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system used by the
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 78). To determine
how many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
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