AASTRA 600d for OpenCom 1000 User Guide (with bookmarks) EN User Manual

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Devices menu

Special features

Terminal mode

A selection of terminal mode applications are provided, and their function and
operation can be found in the documentation relating to each application. For
more information please contact your system administrator.

ACD

This menu entry is provided if you are a member (agent) of an ACD group (ACD
= Automatic Call Distribution). You may be a member of several ACD groups.
Select the ACD group you want from the list. Use Ok to switch the call signalling
on your phone on or off for the ACD group. Once you have switched yourself
out of an ACD group, you can once again be reached under your personal inter-
nal call number.

Finish work time

Once you have finished an ACD call you remain busy for all subsequent callers
for the period of time set for the ACD group under the follow-up work time (a
figure ranging between 0 and 300 seconds). You can use this menu entry to
end the follow-up work time manually before it has elapsed. This means you
are once again reachable for new calls to the ACD group.
Once the follow-up work time has elapsed, the next call is assigned automati-
cally if there are callers waiting. Outgoing calls can be made during the follow-
up work time and also end the follow-up work time.

Extend work time

During the follow-up work time you can extend the amount of time available
by a fixed value (ranging from 0 to 900 seconds). The additional follow-up work
time is valid for all the agents in the ACD group.

Note

All the settings mentioned can also be made using the “Functions menu” (where provided). Howe-
ver the designations used in the Functions menu may vary.

Central config. > System service

Central configuration settings for the communication system and other subscribers can be made
here. The settings in this menu require a system password.
The system administrator is advised to make the system password available to a limited group of
subscribers only, to prevent unauthorised changes to the system's configuration.