Troubleshooting – Philips HR1865 User Manual
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Fruit/vegetable
Vitamins/minerals
Kilojoule/calorie
count
Juicing speed
Raspberries
Vitamin C, iron, potassium and
magnesium
125g=130kJ (31
cals)
low
Tomatoes
Vitamin C, dietary fibre, vitamin E,
folate and vitamin A
100g=90kJ (22
cals)
low
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Customer Care
Centre in your country.
Problem
Solution
The appliance does not
work.
The appliance is equipped with a safety system. If the parts have
not been assembled properly, the appliance does not work. Check
whether the parts have been assembled in the right way, but
switch off the appliance before you do so.
The motor unit gives off an
unpleasant smell the first
few times the appliance is
used.
This is not unusual. If the appliance continues to give off this smell
after a few times, check the quantities you are processing and the
processing time.
The appliance makes a lot
of noise, gives off an
unpleasant smell, is too hot
to touch, gives off smoke
etc.
Switch off the appliance and unplug it.Go to the nearest Philips
service centre or your dealer for assistance.
The filter is blocked.
Switch off the appliance, clean the feeding tube and the filter and
process a smaller quantity.
The filter touches the
feeding tube or vibrates
strongly during processing.
Switch off the appliance and unplug it. Check if the filter is
placed properly in the juice collector. The ribs in the bottom of the
filter have to fit properly onto the driving shaft. Check if the filter is
damaged. Cracks, crazes, a loose grating disc or any other
irregularity may cause malfunction.
If you detect any cracks or damage in the filter, do not use the
appliance anymore and contact the nearest Philips Service Centre.
Juice splashes out of the
spout during juicing.
The spout is in upward position. Make sure the spout is in
downward position during juicing.
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