Zoom CableModem User Manual

Page 29

Appendix B: Troubleshooting

Problem: The power to my cable modem goes on and off.
Solution: Check that you are using the adapter that came with

your cable modem.

Problem: I receive the message “Unknown Network

Adapter.”

Solution: This problem can occur if a USB adapter is physically

present and was recognized by Plug-and-Play, but the

proper driver was not installed. Reinstall the USB

Problem: I receive the message “Undetected Network

Adapter.”

Solution: The USB adapter was not installed correctly. Reinstall

the driver (see page 9).

Problem: I receive the message “Missing Internet

Protocol.”

Solution: Refer to Configuring Your Computer’s Network

Settings on page 10.

Problem: I receive the message “Cannot Find Files; Insert

Operating System Disk.”

Solution: Your computer is looking for the files included on the

original operating system CD or diskettes that came

with your computer. Remove your modem CD or

diskette (if any) and insert your operating system CD

or disk. Be sure to remove the Windows CD when

you’re done and reinsert your modem CD or diskette

if applicable.