Ricoh INFOPRINT XT GLD0-0025-01 User Manual

Page 105

background image

to

convert

the

job.

When

it

cannot

complete

the

conversion,

InfoPrint

Manager

changes

the

status

of

the

job

to

held

and

does

not

print

any

of

the

job.

You

can

issue

these

commands

to

do

diagnostic

tests

if

nothing

prints

for

the

job:

v

Determine

whether

InfoPrint

Manager

still

has

control

of

the

job

and

determine

the

job

number

for

the

job.

Enter:

pdls

-f

"job-name=jobname"

jobname

is

the

actual

name

of

the

job.

If

the

job

exists,

InfoPrint

Manager

returns

information

that

is

similar

to

this:

51

skye_289100001

jobname

held

1

skye-ld

Note:

If

you

do

not

know

the

name

of

the

job,

you

can

enter

the

command:

pdls

|

more

If

many

jobs

exist

on

the

system,

you

can

use

the

spacebar

to

advance

through

the

list

to

locate

a

specific

job.

When

you

locate

the

job,

make

note

of

the

number

in

the

first

column.

v

Determine

the

document

format

of

the

job

by

entering

the

pdls

command

and

specifying

the

job

number.

For

example,

if

the

job

number

is

51

,

enter:

pdls

51

InfoPrint

Manager

returns

information

that

is

similar

to

this:

Current

Intervening

Destination

Destinations

Job

ID

Name

State

Jobs

Requested

Assigned

---

--------------

--------

-------

-----------

-----------

------------

51

skye_289100001

jobname

held

1

skye-ld

Document

Document

File

Number

Format

State

Name

--------

---------

--------

-------

1

line-data

jobname

The

Format

field

identifies

the

value

of

the

document-format

attribute.

v

Determine

the

reason

for

the

job

state.

Enter:

pdls

-r

job-state-reasons

51

InfoPrint

Manager

returns

information

that

is

similar

to

this:

skye_289100001:

job-state-reasons

=

rip-failed

job-hold-set

In

this

example,

the

value

rip-failed

indicates

that

InfoPrint

Manager

tried

to

do

the

conversion

because

the

document

format

was

a

value

other

than

lcds

or

metacode

,

which

a

Xerox

job

requires.

For

descriptions

of

any

values

returned

for

the

job-state-reasons

job

attribute,

see

InfoPrint

Manager:

Reference,

S544-5475.

Is

the

actual

destination

enabled?

The

actual

destination

must

be

enabled

and

ready

to

accept

jobs.

You

can

issue

this

command

to

determine

if

the

actual

destination

is

enabled:

pdls

-c

destination

adestname

If

it

is

not

enabled,

you

can

issue

this

command

to

enable

it:

pdenable

-c

destination

adestname

Chapter

7.

Troubleshooting

InfoPrint

XT

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