Chapter 7. troubleshooting infoprint xt, Chapter, Troubleshooting – Ricoh INFOPRINT XT GLD0-0025-01 User Manual

Page 103: Infoprint, Problem, Determination, Resulted, Some, Type, Printed

background image

Chapter

7.

Troubleshooting

InfoPrint

XT

This

chapter

describes

how

to

diagnose

and

correct

problems

when

you

transform

Xerox

jobs

with

InfoPrint

XT

for

Windows

(InfoPrint

XT).

It

also

describes

customer

responsibilities

for

problem

determination

and

how

to

place

a

service

call

to

report

a

problem.

Note:

Some

topics

in

this

chapter

use

the

term

ServerName_JobIdentifier.

In

combined

InfoPrint

Manager

for

Windows

(InfoPrint

Manager)

and

InfoPrint

XT

installations,

ServerName_JobIdentifier

is

the

InfoPrint

Manager

job

identifier.

The

job

identifier

consists

of

the

name

of

the

InfoPrint

Manager

server

that

processed

the

job,

followed

by

an

underscore

and

a

10-digit

number.

Problem

determination:

The

job

resulted

in

some

type

of

printed

output

If

you

experience

problems

when

you

process

Xerox

jobs,

you

can

begin

diagnostic

testing

by

determining

whether

you

received

any

type

of

printed

output

for

the

job.

Printed

output

is

anything

that

prints

for

the

job,

including

an

InfoPrint

XT

error

sheet.

For

installations

that

use

InfoPrint

Manager

with

InfoPrint

XT,

printed

output

includes

an

InfoPrint

Manager

header

page

or

an

InfoPrint

Manager

error

page.

Review

the

topics

in

this

section

if

the

job

resulted

in

printed

output:

Did

the

job

print,

but

the

pages

of

the

job

contained

printing

errors?

Printing

errors

on

the

pages

of

the

job

might

include

data

placed

at

the

wrong

position

on

the

page

or

Xerox

control

information,

such

as

DJDE

statements,

that

print

as

part

of

the

job

data.

First,

verify

the

Xerox-specific

conversion

parameters

and

values

for

the

job.

See

Note:

Whether

InfoPrint

XT

creates

Advanced

Function

Presentation

(AFP)

output

for

a

Xerox

job

that

has

errors

in

the

conversion

parameters

depends

on

the

severity

of

the

errors.

describes

error

severities.

If

you

use

InfoPrint

Manager,

also

verify

that

the

value

of

the

document-format

attribute

for

the

job

is

either

lcds

or

metacode

.

If

the

attribute

specifies

a

different

format,

and

depending

on

what

that

format

is,

you

might

receive

printed

output

that

is

completely

incorrect.

For

example,

if

the

value

is

ascii

for

a

Xerox

job,

the

printed

output

might

be

unreadable.

If

the

job

is

still

on

the

system,

you

can

issue

this

command

to

determine

the

document

format

specified

for

the

job:

pdls

-c

job

-r

document-format

ServerName_JobIdentifier

If

the

job

is

not

on

the

system,

submit

it

again

and

specify

the

InfoPrint

Manager

job-hold=true

attribute.

InfoPrint

Manager

accepts

the

job,

but

does

not

continue

to

process

it.

You

can

then

query

for

the

value

of

the

document-format

attribute.

This

example

shows

how

you

can

submit

a

job

from

the

command

line

and

specify

the

job-hold

attribute.

The

example

assumes

that

the

logical

destination

supplies

all

other

attributes

and

conversion

parameters

for

the

job:

©

Copyright

InfoPrint

Solutions

Company

2004,

2007

83

|