Roberts Radio STREAMTime - Manual (Page 63)

If you need any further advice, please call our Technical Helpline on :-
020 8758 0338 (Mon-Fri)
62
Information
If your clock radio can connect to the network successfully, but is unable
to play particular internet radio stations, it may be due to one these
causes:
1. The station is not broadcasting at this time of the day (remember it
may be located in a different time zone, and some stations do not
broadcast all day).
2. The station has reached the maximum allowed number of simultaneous
listeners.
3. The Internet connection between your clock radio and the server (often
located in a different country) is slow. This could be due to internet
congestion, either locally or at a distance.
4. The station is not broadcasting any more. The database of radio
stations that your radio connects to is frequently updated and checked
but may not always be completely accurate.
5. The radio station is broadcasting using an audio format which is not
playable by your radio (although the STREAMTIME does play the
most popular formats used by regular broadcasters).
Try using a PC to play the stream via the broadcaster’s web site or via the
radio station database web site at http://radios.reciva.com If you can
play the station with a PC, it may be that the internet feed or local network
connection is poor. However, some broadcasters (such as the BBC) provide
different data streams for PC users and internet radio listeners, so this
test is not always conclusive.
If you cannot play the station via your PC this may indicate that the problem
is not necessarily due to your radio, but it could be your network, your
internet connection, the broadcaster, or internet congestion.