Nortel Networks 5000i - Manual (Page 15)

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Figure 1 – 2: Scanner Standalone Configuration
Customer Support
When you call NCS Pearson Customer Support{ XE "Scanner, 5000i:Customer Support" } { XE
"Customer Support" }for either hardware or software technical support, an operator will ask you
to describe your problem. The operator will then relay information regarding your problem to a
support analyst who will call you back as soon as possible.
NCS PEARSON CUSTOMER SUPPORT - 1-800-338-5544
Technical Support for Hardware Problems
When you have questions concerning the scanner hardware that are not answered in this guide,
call NCS Pearson Customer Support.
Before calling, you should:
• Know your Customer ID Number,{ XE "Customer ID number" } your{ XE "Serial number,
scanner" } scanner's serial number, and the sheet count. The serial number is located in
two places: on the back of the cabinet near the power cord and on the mechanism plate
under the outer turnaround deflector.
• Write down a description of your problem. This helps ensure that you will have all the
details you need when you talk to a dispatch operator.
• Note all error messages that appear on your computer's screen. Write down any error
messages that are related to your problem.
• Have a description of your hardware ready. Include the type of computer or scanner.
Chapter 1. Scanner Overview Page 3