Troubleshooting – Nokia 5100 User Manual

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Care and maintenance

• TROUBLESHOOTING

The following table lists some common problems and their solutions.

Problem

Possible cause

Possible solution

My phone is
not charging

The charger and phone are not
properly connected.

Securely connect the
charger to the
phone.

The charger is not properly
plugged into the wall.

Ensure the charger is
plugged in correctly.

My phone is
not making/
receiving calls

The battery is not charged.

Charge the battery.

The signal strength is poor.

If you are indoors,
move toward a
window.

I can not listen
to my voice
messages

You do not have voicemail
service.

Call your wireless
provider.

You haven’t setup your voicemail
service with your wireless
provider.

Call your wireless
provider.

You have not saved your
voicemail number to
your phone.

You have forgotten your
password or are entering it
incorrectly.

Call your wireless
provider.

The voicemail number you have
saved to your phone is incorrect.

Call your wireless
provider.

When I insert
my SIM card
into another
phone, it is
rejected.

Fixed dialing is activated on your
SIM card and the receiving phone
does not support fixed dialing.

Deactivate fixed
dialing on the SIM.