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Contacting your supervisor, Answering a call from your supervisor – Nortel Networks NN-10300-053 User Manual

Page 32

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Agent features

32

Contacting your supervisor

Use the Supervisor feature to do the following:

Answer a call from your supervisor

Answer a call from your supervisor when on another call

Place a call to your supervisor

Conference in your supervisor when on another call

Transfer a call to your supervisor

Answering a call from your supervisor

When the indicator next to the Supervisor

key flashes, click

Supervisor

.

The indicator remains lit as long as the call remains active.

Answering a call from your supervisor when on
another call

When the indicator next to the Supervisor key flashes, you can do any of
the following:

To put the current call on hold, click

Hold

.

To speak to your supervisor, click

Supervisor

.

To return to the active call, click

InCalls

.