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Logging in: no supervisor id, with priority, Logging in: supervisor id, with priority – Nortel Networks NN-10300-053 User Manual

Page 27

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Agent and Supervisor features

27

Logging in: No Supervisor ID, With Priority

To log in using the No Supervisor ID, With Priority option:

1. Click

InCalls

.

2. Dial

Agent ID #

.

3. Dial

ACD DN 1 #

.

4. Dial

Priority 1 #.

5. Dial

ACD DN 2 #

.

6. Dial

Priority 2 #.

7. Dial

ACD DN 3 #

.

8. Dial

Priority 3 #.

9. Dial

ACD DN 4 #

.

10. Dial

Priority 4 #.

11. Dial

ACD DN 5 #

.

12. Dial

Priority 5 ##

.

Logging in: Supervisor ID, With Priority

:

To log in using the Supervisor ID, With Priority option:

1. Click

InCalls

.

2. Dial

Agent ID #

.

3. Dial

Supervisor ID #

.

4. Dial

ACD DN 1 #

.

5. Dial

Priority 1 #.

6. Dial

ACD DN 2 #

.

7. Dial

Priority 2 #.

8. Dial

ACD DN 3 #

.

9. Dial

Priority 3 #.

10. Dial

ACD DN 4 #

.

11. Dial

Priority 4 #.