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Logging in: no supervisor id, no priority, Logging in: supervisor id, no priority – Nortel Networks NN-10300-053 User Manual

Page 26

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Agent and Supervisor features

26

Login Option entries

The login options require the following entries:

A four-digit Agent ID

A Supervisor ID (if your queue requires one)

Up to five ACD DNs and priority values (if priority values are being
used), terminated by ##.

Logging in: No Supervisor ID, No Priority

To login using the No Supervisor ID, No Priority option:

1. Click

InCalls

.

2. Dial

Agent ID #

.

3. Dial

ACD DN 1 #

.

4. Dial

ACD DN 2 #

.

5. Dial

ACD DN 3 #

.

6. Dial

ACD DN 4 #

.

7. Dial

ACD DN 5 ##

.

Logging in: Supervisor ID, No Priority

To login using the Supervisor ID, No Priority option:

1. Click

InCalls

.

2. Dial

Agent ID #

.

3. Dial

Supervisor ID #

.

4. Dial

ACD DN 1 #

.

5. Dial

ACD DN 2 #

.

6. Dial

ACD DN 3 #

.

7. Dial

ACD DN 4 #

.

8. Dial

ACD DN 5 ##

.