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Roubleshooting – Philips 27964-01A User Manual

Page 29

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27964-01A

24

roubleshooting

Problem

Solution

Sunbed not tanning

Lamps fail to light and timer dis-
play is blank

One or more lamps fail to light

The canopy will not stay up

The face tanners will not
come on

The last minute of tanning time
does not count down from 59 sec-
onds, but some time less than 59
seconds

I forgot what address, or “id”, I set
my sunbed to

1. Clean sunbed, see Thorough Periodic Cleaning.
2. Ensure supply voltage is between 208 and 230V AC.
3. Replace lamps if lamp hours are greater than 800hrs.
4. Replace acrylic.

1. Make sure the unit is connected to a power source.
2. Check source of AC power. Reset circuit breaker or replace fuse.

1. Check that lamp is installed correctly.
2. Switch unlit lamp with a lamp that lights, if new lamp lights

and old lamp still does not, replace old lamp.

NOTE: Gas springs are manufactured to hold the canopy in its

fully open position as well as allow it to rest fully closed. If left
open for an extended period of time some creep down may
occur. This is considered normal. Keep the unit closed when
not in use. If the canopy will not stay fully open when raised...

1. Raise and lower the canopy a few times to lubricate gas spring

internal seals.

2. Replace gas springs.

1. Face tanner operation is initially delayed by 5 seconds.
2. Face tanners will not relight for 1 minute if turned off.
3. Replace face tanner lamp, see Removing/Replacing Face

Tanner Lamp on F Models.

If the timer button has been pressed to decrease tanning time
during the session, the time expired in the current minute is
subtracted from the last minute.

By holding the body fan button for 3 seconds the timer display
will briefly display three numbers; the installed timer software
version, a factory set timer code and then the sunbed’s “id”
number.