Powerware Ferrups FE/QFE UPS - Manual (Page 72)

Troubleshooting
66 Powerware ® FERRUPS FE/QFE UPS (500 VA–18 kVA) User’s Guide
:
Rev A www.powerware.com
Service and Support
If you have any questions or problems with the UPS, call your Local
Distributor or the Help Desk at one of the following telephone numbers
and ask for a UPS technical representative.
In the United States: 1-800-356-5737 or 1-608-565-2100
Europe, Middle East, Africa: +44-17 53 608 700
Asia: +852-2830-3030
Australia: +61-3-9706-5022
Please have the following information ready when you call the Help
Desk:
: Model number
: Serial number
: Version number (if available)
: Date of failure or problem
: Symptoms of failure or problem
: Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the
package and on the Bill Of Lading (if applicable). Use the original
packaging or request packaging from the Help Desk or distributor. Units
damaged in shipment as a result of improper packaging are not covered
under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
Help Desk for the dealer or distributor nearest you.