LOREX Technology DIGITAL VIDEO SURVEILLANCE RECORDER LH010 ECO BLACKBOX SERIES - Manual (Page 125)

109
Troubleshooting
Troubleshooting (Continued)
Error Possible Causes Solutions
• There is no picture
on monitor/TV after
connecting it to the
DVR • Monitor/TV not detected by DVR • Power off the monitor/TV and DVR. Power on the
monitor/TV, and then power on the DVR
• Input channel for DVR not
selected on monitor/TV • On the monitor/TV, select the input channel the
DVR is connected to
• Video cable is loose or has
become disconnected • Check the video cable connection to the DVR and
monitor/TV
• Resolution selected is too high
for the monitor/TV • Press the Stop button ( ) on the remote control
3 times to restore the DVR to the default resolution
(1024 x 768)
• Mouse not detected
by system • Mouse cable is not firmly
connected to the system • Firmly connect the mouse cable to the USB Mouse
port on the front panel
• Mouse is not connected to the
system
• System needs to be reset • Power off the system (disconnect power cable).
Firmly connect a USB mouse to the USB Mouse port
on the front panel of the system. Reconnect the
power cable to the DC 12V port on the rear panel.
• There is no picture
on selected channels
/ camera picture is
not being displayed • Camera cables are loose or
have become disconnected • Check the camera video cable and connections
• Disconnect and reconnect the cable at the system
and at the camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound • Audio cables are loose or have
been disconnected • Check the AUDIO Input connections to the DVR
• Volume on external speakers
(not included) is low or off • Increase volume on external speakers (not
included)
• The system beeps
at startup • The beep at startup is normal
• The system beeps
during motion
detection • Motion detection is enabled and
the alarm buzzer is activated • Open the Main Menu and click Alarm>Motion. In
the Buzzer drop-down, select Off. Click apply
• I am not receiving
email notifications • Email notification is disabled • Ensure you have configured email notification. For
details,see “Setting up Email Notification” on
page 39.
• Default setting is disabled, but
you have not entered your own
SMTP information • If you want to use your own SMTP server, deselect
the Default box, and enter your SMTP Server
address, Port, User name, and Password in the
respective fields
.