Kerio Tech KERIO WINROUTE FIREWALL 6 - Manual (Page 351)

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Chapter 26
Technical support
Free email and telephone technical support is provided for Kerio WinRoute Firewall. Contacts
and more information can be found at http://www.kerio.com/support . Our technical sup-
port staff is ready to help you with any problem you might have.
You can also solve many problems alone (and sometimes even faster). Before you contact our
technical support, please take the following steps:
• Try to look up the answer in this manual. Individual chapters describe features and
parameters of WinRoute components in detail.
• If you have not found answers here, try to find them at our website, under
Technical Support .
If you have not find answers to all your questions and you still intend to contact our technical
support, read through the following section which will provide you with a few guidelines.
26.1 Essential Information
To send a request to our technical support, use the contact form at
http://support.kerio.com/ .
To be able to help you solve your problems the best and in the shortest possible time our tech-
nical support will require your configuration data and as clear information on your problem
as possible. Please specify at least the following information:
Description
Clearly describe your problem. Provide as much information on the problem as possible (i.e.
whether the issue arose after you had installed a new product version, after an upgrade, etc.).
Informational File
You can use the Administration Console to create a text file including your WinRoute configu-
ration data. Take the following steps to generate the file:
• Run WinRoute Firewall Engine and connect to it through the Administration Console.
• If you use dial-up, connect to the Internet.
• In the Administration Console use the Ctrl+S keys.
The text file will be stored in the home directory of the logged user.
(e.g. C:\Documents and Settings\Administrator)