SATO M5900RVe User Manual
Page 56
Unit 5: Troubleshooting
SATO M5900RVe Operator Manual
PN 9001125A
Page 5-6
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively installed by
performing the following:
1. Click on Start, Settings, and then Control Panel.
2. Click on System within the new window.
3. Click on the Device Manager tab.
4. Ensure that the View Device By Type is checked.
5. Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
6. Reboot the PC and the printer.
7. Contact Microsoft technical support for further assistance as required.
PARALLEL INTERFACE
•
Ensure the printer cable is thoroughly connected to the PC and the printer.
•
Ensure the printer cable is connected to the correct ports on each end.
•
Ensure the printer cable (IEEE1284) meets specifications. The computer may not be able to
communicate correctly otherwise.
•
Ensure the Interface Module is installed.
•
Ensure the data stream is correct, all letters of command codes are in upper case, and
without spaces.
•
Ensure protocol codes are set for standard or non-standard and that they are consistent with
the data stream.
•
Ensure the printer is receiving from the computer using a Receive Buffer Hex Dump. Refer to
that procedure for instructions. The printer will print (only once) a hexadecimal dump of
everything it has received from the host computer. Each hexadecimal character represents a
character the printer received. Analyze and troubleshoot the data stream.
While checking the hex dump printout, look for OD
H
OA
H
(carriage return and line feed) char-
acters throughout. The command string should be continuous. CR or LF characters are not
allowed between the start command (
being used, it may be adding these characters automatically as the line wraps. Adding a
width statement to your program can help suppress these extra OD
H
OA
H
characters by
expanding the line length up to 255 characters.
If not programming in BASIC, check to see if the equivalent statement in language exists to
suppress extra carriage returns and line feeds from data being sent to the printer. The data
stream must be one complete line going to the printer.
NOTE: A small label may produce a large amount of data when printed in
Hex Dump.