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Netflix frequently asked questions – Sanyo NET@ DP47460 User Manual

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Need help?

www.sanyoctv.com 1-877-864-9604

For Netflix questions and information:
Call 1-866-716-0414 or 1-866-636-3076
or visit http://www.netflix.com/

Q: Is Netflix free?

No, a Netflix user account must be created in
order to download Netflix content.

Q: What are the basic requirements that must be

in place to view Netflix online content using
my HDTV?

To view Netflix Watch Instantly content on
your HDTV, you need an active Netflix account
that allows the viewing of unlimited online
content, and a high-speed Internet connection
(recommended 1.5 Mbps).

Q: I’m new to Netflix, how do I create a Netflix

account?

Using your home computer visit the website
www.netflix.com/sanyotv and fill out the
required information.

Q: Does the HDTV need to be connected to the

Internet at all times?

When watching Netflix online content, yes. If
you lose Internet connectivity while watching
Netflix online content, you will receive an
error/status message indicating that you have
lost connection to the Internet.

Q: My Internet connection is fast, but my

Netflix streamed video content appears to be
displayed in low resolution. What should I do?

Your connection may be affected by other
online activity on your network, such as online
gaming, file sharing or other video streaming.
Lastly, your ISP could be delivering a slower
connection to you then they should be.

Q: Where is activation screen on my account?

How do you get to it?

It’s available under the ‘Your Account’ page in
the Netflix Ready Device Activation section.
Activation page:
http://www.netflix.com/activate

Q: What is an "instant queue"?

As a Netflix customer you create a queue, or
list, of “DVDs” you want to receive. The instant
queue is a list of movies you want to have
available on your HDTV to play instantly. Once
you add a title to your instant queue, it’s
available on your TV for playback at anytime.

Q: Are there parental controls on my HDTV?

Yes, you have to use your PC to set the Netflix
parental lock feature which allows filtering of
rated BD and DVD content. Controls need to
be set on the Netflix account page in order to
filter rated Netflix content. The HDTV’s V-
Guide does not control or filter Netflix content.

Q: How do I remove movies and shows from my

instant queue?

You can remove titles from your instant queue
by using the Instant Queue page on the Netflix
website. You can always add those titles back
again. There is no extra charge for watching
them again.

NOTE: For more Frequently Asked Questions regarding

the Netflix service please visit the Sanyo web-
site at www.sanyotv.com.

NETFLIX FREQUENTLY ASKED QUESTIONS