Sanyo NET@ DP47460 - Manual (Page 14)

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• Can I enjoy the VUDU service in a different
country?
Currently the VUDU service is only available in
the United States.
• How does billing work?
You pay for content as you go. Your credit card
will be charged per transaction so you are only
paying for the content you purchase or rent.
VUDU keeps a summary and detailed account-
ing of all charges online and may be viewed
there by account-holders. You won’t have to
deal with another monthly bill in your mailbox.
• How do I cancel my VUDU service?
Please call VUDU Customer Care at 888-554-
VUDU (8838) and an agent will assist you.
NOTE: Before giving your VUDU Device to someone
else, please contact VUDU Customer Care to
deactivate the VUDU device and cancel your
account. Canceling your account ensures that
your credit card is not charged for movies
purchased by the new owner.
• If the power goes out in my house and I’m
unable to finish the movie I was watching, will
I still need to pay the rental fee?
Under some circumstances, VUDU can credit
the cost of a movie-rental for customers in
good standing. If you were not able to finish
the movie you were watching because of the
power outage and your account is current, con-
tact VUDU Customer Care they will be happy to
credit the cost of the movie rental charge to
your account.
• How can I correct a mistake in my order?
Please contact VUDU Customer Care via e-mail
at ([email protected]) or by phone at 888-554-
VUDU (8838).
• Where do I find my activation code?
Please contact Customer Care at 1-888-554-
VUDU (8838).
• I didn’t receive the activation email, now what?
If you did not receive the activation email you
will need to click on the ‘Free HD Rental’ menu
from the Home screen. You can either try the
“Resend Email” option or choose the “Can’t
Receive Email” option.
NOTE: For more Frequently Asked Questions regarding
the VUDU service please visit the Sanyo website
at www.sanyotv.com.