SMC Networks SMCWBR11S-N - Manual (Page 120)

A PPENDIX A | Troubleshooting
Before Contacting Technical Support
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B EFORE C ONTACTING T ECHNICAL S UPPORT
Check the following items before you contact local Technical Support.
1. If the Mini Broadband Router cannot be configured using a web
browser:
■
Be sure to have configured the Mini Broadband Router with a valid
IP address, subnet mask and default gateway.
■
Check that you have a valid network connection to the Mini
Broadband Router and that the Ethernet port or the wireless
interface that you are using has not been disabled.
■
If you are connecting to the Mini Broadband Router through the
wired Ethernet interface, check the network cabling between the
management station and the Mini Broadband Router. If you are
connecting to Mini Broadband Router from a wireless client, ensure
that you have a valid connection.
2. If you forgot or lost the password:
■
Set the Mini Broadband Router to its default configuration by
pressing the reset button on the back panel for 5 seconds or more.
Then use the default user name “admin” and password “smcadmin”
to access the management interface.
3. If all other recovery measure fail, and the Mini Broadband Router is still
not functioning properly, take any of these steps:
■
Reset the Mini Broadband Router’s hardware using the web
interface, or through a power reset.