Sierra Wireless AirCard 555 - Manual (Page 93)

Rev 3.0 Dec.01 93
Installat
ion and Use
o
n
Note
book
PCs
9: Troubleshooting Tips
• Problem Causes and
Solutions
• Reinstalling the
AirCard Driver
• Resolving Resource
Conflicts
This section provides assistance in dealing with any problems
you may experience with the AirCard 555 wireless network
card.
Problem Causes and
Suggestions
When properly installed, the AirCard 555 wireless network
card is a highly reliable product. Most problems are caused by
one of these issues:
• The wrong driver has been installed.
• System resources required by the AirCard are in use by
other devices.
• Network coverage is not available (either because you are
outside the coverage area, or because of an account or
network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable to
resolve a problem, contact Verizon Wireless technical support
at 1-800-922-0204.
Table 9-1: Problem Causes and Suggestions
Problem Possible Causes Suggestions
Watcher displays this
message in the LCD
area of the Watcher
window,
“Initialization
Failed. Please
check the modem
and restart
Watcher.”
a. The AirCard is not completely
inserted into the PC card slot.
b. The wrong driver is installed
for the AirCard.
c. There is a resource conflict.
a. Eject and reinsert the AirCard.
b. See the section “Reinstalling the
AirCard Driver” in this chapter.
c. See the section “Resolving Resource
Conflicts” in this chapter.
The Watcher splash
screen is frozen.
a. If you are unable to resolve
this problem by restarting
your PC, you may have a
resouce conflict. a. See the section “Resolving Resource
Conflicts” in this chapter.