Mercedes-Benz 2004 G 500 - Manual (Page 195)

195
Controls in detail
Useful features
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp in the Information
button
¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after turning SmartKey
in the starter switch to position 2 (to-
gether with the SOS button and the
Roadside Assistance button
•).
See system self-check ( ୴ page 191)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button
¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the
ì button on the multifunc-
tion steering wheel.
!
If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Light Truck Cen-
ter and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.