Troubleshooti n g – Motorola C341a User Manual

Page 26

Troubleshooti

I cannot hear
others on my
phone.

While on a call, press right on the

key. Your phone display

should show the volume
increasing.

Also, make sure that your phone’s
earpiece is not blocked by its
carrying case.

I cannot open
my inbox.

Before you can use text or
information services messages,
you must set up the appropriate
inbox. See page 5.

How do I see
the calls I sent
or received?

To see the most recent calls you
dialed or received, open the
“Recent Calls” lists:

Recent Calls

Received Calls

Dialed Calls

My phone will
not dial
voicemail
commands,
passwords, or
other codes.

Your phone sends commands and
passwords as DTMF tones. You
can set your phone’s DTMF tones
to be

Long

Short

, or

Off

. If you

have trouble sending numbers,
check your DTMF setting.

From the idle display, press:

Settings

Other Settings

Initial Setup

DTMF

Long

Short

My phone’s
display is too
dark.

Use the

Contrast

feature to

change the level of contrast in
your display. See your user’s
guide.

You can also use the

Backlight

feature to change the length of
time that the display backlight
stays on

What can I do
to extend
battery life?

Your battery’s performance is
affected by charge time, feature
use, temperature changes, and
other factors. For tips on
extending your battery life, see
your user’s guide.

I can’t find a
file I
downloaded.

When your phone memory is full,
it writes new downloaded files
over the old ones.

Problem

Solution

I plugged the
data cable into
my phone but
my phone did
not beep. How
do I know if
the data cable
is ready to go?

The beep indicates that you are
set up correctly. If you did not
hear a beep, make sure that both
ends of the data cable are
connected—the smaller end to
your phone and the larger end to
your computer.

Finally, your computer may have
deactivated the port to save
power. Try opening an application
that uses the port, like a dial-up
application, and your computer
will automatically activate the port.

My phone
beeped when I
attached the
data cable, but
my data
applications
don’t work.

Some wireless networks may not
support data transmission. If you
are roaming on an unfamiliar
network, this may be the case.

Also, remember that data
transmission usually requires a
subscription. Call your service
provider for more information.

When sending
data with the
data cable,
why does the
computer
show a
connection
rate of 19200
Kbps?

19200 Kbps is the data transfer
rate of the connection between
your computer and the phone in a
standard CSD (Circuit Switch
Data) connection. The rate of the
connection between your phone
and the network is displayed on
your phone, and will be either
14400 or 9600 Kbps.

I can’t end my
data call by
closing the
application on
my computer.
What can I do?

Try pressing

on your phone.

Also try disconnecting the cable or
turning off the phone. If possible,
always close the connection
through your computer. These
alternative methods may disrupt
the application on your computer.

I launched the
browser but
the display
says:

Service Not
Available

You may be in an area without
digital service, or you may be
connected to a network that does
not support Internet access.

I launched the
browser but
the display
says:

Data Server
Unavailable

Try again in a few minutes. The
servers may be temporarily busy.

Problem

Solution