Troubleshooting, Troubl eshooting – Motorola C341a User Manual

Page 25

Troubl

eshooting

Troubleshooting

Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).

The following refer to specific problems:

Question

Answer

Is your phone
set up
correctly?

Press

. If you do not see

your phone number, contact your
service provider.

Is your battery
charged? Do
you see 6 in
the display?

The battery level indicator should
have at least one segment
showing (7). If it does not,
recharge your battery as
described in your user’s guide.

Does the
handset have
a signal? Do
you see 0 in
the display?

The signal strength indicator
should have at least one segment
showing (1). If it does not, move
to an area with a stronger signal
to use your phone.

Is the earpiece
volume too
low?

While on a call, press right on the

key.

Is the other
party unable to
hear you?

Your phone may be muted. Press

UNMUTE

(

) if necessary to

unmute the phone.

Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.

Has the phone
been
damaged,
dropped, or
gotten wet?

Dropping your phone, getting it
wet, or using a non-Motorola
battery charger can damage the
phone. The phone’s limited
warranty does not cover liquid
damage or damage caused from
using non-Motorola accessories.

Was a
non-Motorola
battery
charger used?

Problem

Solution

My phone was
stolen. To
whom should I
report this?

Report a stolen phone to the
police and to your service provider
(the company that sends you your
monthly wireless service bill).

I forgot my
password.

See your user’s guide for
information about what to do if you
forget a code or password.

I pressed the
End/Power
key, but
nothing
happened.

Be sure to press and hold

(the End/Power key) until the
display appears and you hear an
audible alert (this could take a
couple of seconds). If nothing
happens, check that the battery is
charged. See your user’s guide.

The display
says:

Enter

Unlock Code

How do I
unlock my
phone?

Enter the factory-preset unlock
code (1234), or the last four digits
of your phone number. See your
user’s guide. If this fails, call your
service provider (the company
that sends you your monthly
wireless service bill).

My phone asks
for an unlock
code when I
try to open a
feature.

The application you want is
locked. If you own the phone but
do not know the unlock code, see
your user’s guide.

My phone
does not ring.

If you see W or a in the display,
then the ring tone is turned off. To
turn a ring tone on, see your
user’s guide.

Also, the ring tone may be set to

Silent

even though your phone is

set to a ring alert profile. Be sure
to listen to your ring tone before
setting it to make sure it is
effective in the environment where
you use your phone.

I tried to place
a call and
heard an
alternating
high/low tone.

Your call did not reach the
wireless system. You may have
dialed the number too soon after
turning the phone on. Wait until
the display shows the name of
your service provider before
making a call.

I cannot make/
answer calls.

Make sure that you have a phone
signal. Avoid electrical or radio
interference, and obstructions
such as bridges, parking garages,
or tall buildings.

My phone has
poor reception
and drops
calls.

Make sure that your antenna is
not bent or damaged.

Also, make sure you have a
phone signal. Stay clear of any
obstructions such as bridges,
parking garages, or tall buildings.

Problem

Solution