Mitel 5304 - Manual (Page 35)

Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010 Page 21
Answering and Placing Calls
Placing Calls
The following instructions describe how to place calls and use related features.
Placing Emergency Calls
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to dial the
Outgoing Call access code (8 is the default code). The system automatically places emergency
calls immediately after you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
Lift the handset and dial the extension number. If you enter incorrect digits, press the
Hold button to move the cursor backward, deleting the last digits entered.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See “ Requesting a Callback (Queuing the Phone) ” below.
• Camp-on to the busy extension. See “ Using Camp-on ” below.
• Leave a message. See “Leaving Messages at Other Extensions” on page 47 .
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and then places a call to the phone.
To request a callback:
If there is no answer or if the extension is busy, press the Special button dial 6, and then
hang up. QUEUE REGISTERED FOR <name> appears. When the extension becomes
available, your extension rings.
To cancel the callback request:
Lift the handset and dial 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
When you use the Camp-on feature, you remain connected to the called extension until it
becomes available. You cannot use Camp-on if the called extension is in DND, or if the call is
forwarded to voice mail. See “Using Do-Not-Disturb (DND)” on
page 49 .
To use Camp-on:
If there is no answer or if the extension is busy, remain on the line and wait for the
extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-
on-Hold while you are waiting.
WARNING
Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your phone.