Mitel 5304 - Manual (Page 33)

Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010 Page 19
Answering and Placing Calls
Answering and Placing Calls
The following instructions describe how to answer and place internal and external calls and how
to use related features.
Answering Calls
Incoming calls are accompanied by a ring tone signal and a rapidly flashing ring indicator lamp.
When you receive an incoming call, how you answer it depends on how you configure the
Automatic Call Access feature.
To answer a call:
Lift the handset, press the flashing IC or Call button, and then respond to the caller
(Automatic Call Access disabled).
Answering Waiting Calls
If you receive a call while you are on another call, you hear a “call waiting” tone, the IC or Call
button flashes, and the display shows the Caller ID information (if available).
To answer a waiting call:
Press the flashing IC or Call button. This action hangs up on the connected call and
connects you to the waiting call. You can also place the first call on hold before you
answer the waiting call. See “Placing Calls On Hold” on
page 30 .
Using Automatic Call Access
When you enable Automatic Call Access, if a call rings in and you pick up the handset, you are
automatically connected to the call. When you disable this feature, if a call rings in, you must
press the flashing IC or Call button to answer the call. You can enable and disable Automatic
Call Access for both internal and external calls.
To use Automatic Call Access for incoming IC calls:
Lift the handset and dial 361. AUTO IC ACCESS ON (or OFF) appears.
To use Automatic Call Access for incoming external (trunk) calls:
Lift the handset and dial 360. AUTO TRNK ACCESS ON (or OFF) appears.
To answer a call, do one of the following:
Lift the handset and respond to the caller.
Redirecting Calls
If you do not want to answer an incoming call, you can redirect the call to another extension or
external number.
To redirect calls:
1. While the call is ringing in, dial 331.
2. Enter the extension number or dial the Outgoing Call access code (8), and then enter
the external number. The call is redirected to the number entered.
NOTE
By default, internal (intercom) calls are assigned to the IC button, and external calls
are assigned to the Call button.